Union Bank of the Philippines (UnionBank) is a publicly-listed universal bank. The Bank distinguishes itself through superior technology, unique branch sales and service culture, and centralized backroom operations. UnionBank’s superior technology allows delivery of online, real time business solutions to meet the customers’ changing and diverse needs through innovative and customized cash management products and service offerings. The Bank’s unique branch culture ensures efficient and quality service as well as mitigates operational risk. Its centralized operations enables the Bank to provide responsive, scalable, and secure transaction processing.
Aligned with its thrust of being at the forefront of technology-based banking in the Philippines, the Bank endeavors to elevate its systems and processes to be at par with international standards and best practices. It obtained ISO 9001:2000 Quality Management System (QMS) Certification for its Central Processing Services in 2008, making it then the FIRST and ONLY bank awarded for its entire centralized backroom operations. In 2010, the Bank received ISO 9001:2008 certification, an upgrade from the previous. Thereafter, UnionBank was certified for ISO 27001:2005 Information Security Management System, attesting to the Bank’s unwavering commitment to become an acknowledged leader and benchmark for service quality, technological advancement, and operational excellence. The Bank also achieved ISO 9001:2008 certifications for its Customer Service Group in 2012 and Branch Operations Management in 2013 and has consistently been certified as having zero non-conformance every year from date of certification during quality audits, demonstrating the Bank’s dedication to uphold quality in its business processes. In March 2014, UnionBank successfully obtained ISO 22301:2012 Business Continuity Management System Certification the Bank’s preparedness in responding to business disruptions.
UnionBank’s clientele encompasses retail, middle-market and corporate customers, as well as major government institutions. The Bank believes that its use of technology, and marketing and operational structure has enabled it to capture and secure a loyal customer base, and to achieve high levels of efficiency and productivity.